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Data We Collect — Your GDPR Rights
Data Controller
Reasoning Services LLC, United States. Contact: privacy@reasoning.services
Data Protection Officer
We have not appointed a Data Protection Officer as we are not required to do so under Art. 37 GDPR (fewer than 250 employees; core activities do not involve large-scale systematic monitoring or special category processing). For data protection inquiries, contact privacy@reasoning.services.
What We Collect, Why, and Legal Basis
Email address
Purpose: Responding to your inquiry
Legal basis: Legitimate interests (Art. 6(1)(f))
Legitimate interest: Responding to legitimate customer communications is a legitimate interest that does not override your rights and freedoms
Recipients: Amazon Web Services, Inc. (AWS) — email delivery via SES — United States
International transfer: Yes — Data transferred to the United States is protected by Standard Contractual Clauses (SCCs) and, where applicable, the EU-US Data Privacy Framework. See /privacy#international-transfers for details.
Retention: Until inquiry resolved, then deleted within 30 days
Provision: Voluntary — We cannot respond to your inquiry.
Name
Purpose: Personalizing our response
Legal basis: Legitimate interests (Art. 6(1)(f))
Legitimate interest: Providing personalized customer support is a legitimate interest that does not override your rights and freedoms
Recipients: Amazon Web Services, Inc. (AWS) — email delivery via SES — United States
International transfer: Yes — Data transferred to the United States is protected by Standard Contractual Clauses (SCCs) and, where applicable, the EU-US Data Privacy Framework. See /privacy#international-transfers for details.
Retention: Until inquiry resolved, then deleted within 30 days
Provision: Voluntary — Our response will not be personalized.
Subject line and message body
Purpose: Understanding and responding to your inquiry
Legal basis: Legitimate interests (Art. 6(1)(f))
Legitimate interest: Processing customer communications to provide support is a legitimate interest that does not override your rights and freedoms
Recipients: Amazon Web Services, Inc. (AWS) — email delivery via SES — United States
International transfer: Yes — Data transferred to the United States is protected by Standard Contractual Clauses (SCCs) and, where applicable, the EU-US Data Privacy Framework. See /privacy#international-transfers for details.
Retention: Until inquiry resolved, then deleted within 30 days
Provision: Voluntary — We cannot understand or address your specific inquiry.
Your Rights
- Right of access to your personal data (Art. 15)
- Right to rectification of inaccurate data (Art. 16)
- Right to erasure ("right to be forgotten") (Art. 17)
- Right to restriction of processing (Art. 18)
- Right to data portability in a structured, machine-readable format (Art. 20)
- Right to object to processing based on legitimate interests (Art. 21)
- Right to withdraw consent at any time where consent is the legal basis (Art. 7(3))
To exercise these rights, contact us at privacy@reasoning.services or see your rights in our privacy policy.
Right to Complain to a Supervisory Authority
You have the right to lodge a complaint with the data protection supervisory authority in your country of residence or the country where the alleged infringement occurred. Find your national authority at https://edpb.europa.eu/about-edpb/board/members_en.
Full details in our Privacy Policy, including data categories, retention periods, and international transfer safeguards.